If youíve just been hired as a bank teller, you might be a little overwhelmed by the amount of information being thrown at you. The vast majority of financial institutions have very in-depth bank teller training programs to complete before you ever set foot behind the teller line, so thereís no need to worry. Generally, there will be two different ways that training can take place; the first method is online via a virtual classroom. An average virtual class lasts 6-8 hours each day, and involves plenty of note taking and PowerPoint slideshows. While these classes can be a bit tedious and boring to complete, they also give plenty of important information. The second method is physically attending classes with other tellers from your district. These are less common, but many banks will combine the two methods because some classes are nearly impossible to teach effectively over a computer.
Most companies will have bank employee training classes that last anywhere from 1-3 weeks, often at 40 hours per week. Employees are always paid for the time they spend training. Even part time tellers may be expected to have full-time availability during the training sessions, which can often cause issues when the teller has other responsibilities outside of work. Depending on the size of your branch, the entire first week or more could consist of sitting alone on a computer interacting virtually with other tellers around the country.
The first day of training will involve a lot of paperwork, and it is also when your employer assigns you a username and password for use on the their computer system. After getting set up on the training station, the virtual classroom will begin. The first day touches upon a tellerís responsibilities, history and goals of the bank, emergency procedures, government regulations and general banking information. Many terms and definitions are introduced that you may be unfamiliar with during the first few days of training. Itís a good idea to study these terms over the next few days to avoid becoming confused during future bank teller courses.
The real training begins on the second day and focus heavily on the daily responsibilities of a teller. It will consist of practice transactions such as running deposits and withdrawals, cashing checks, processing payments as well as how to sell negotiable instruments. You will also be taught how to count cash and how to strap your money You will also be learning the computer software and the financial institutions policies and procedures. If youíre completely knew to the banking world, the training will cover everything you need to know, even simple items like finding the account number on a check.
After the virtual training classes, newly hired tellers will typically be required to attend a course that covers customer service and the sales aspect of the position. Tellers can expect a lot of role-playing in this segment - everything from the initial greeting to the closing statement will be rehearsed. If you are outgoing and enjoy having fun with a group of people, this is the section youíll enjoy the most. The awkward setting and scripted statements can result in quite a few good laughs at each other, but is also one of the most essential parts of the training process. The role-playing gets easier the more you do it and you will feel a lot more comfortable when its time to interact with a real customer.
After the virtual classroom and physical classes are completed, the next step is to work at a branch behind the teller line. There will be a manager or experienced teller available at all times if you have any questions. This is the first contact with actual customers that you will have. Donít be nervous if you feel like youíre not quite ready. You will learn more in the first day of actually helping real customers with real transactions than you did in the previous two weeks of your bank teller training. Just as any other job, customers will be able to notice that you are new and will expect slower transaction times. Itís important to become comfortable and efficient with the various transactions as quickly as possible.
A good starting point on the first day would be to introduce yourself to the customers and attempt to keep the conversation flowing throughout the transaction. During the first month or two, itís unlikely that you will be required to offer any sales or referrals, and should be focusing on the transactions and customer interactions. There are a lot of different situations that can occur at your teller window throughout the day, so donít feel bad if you are asking your coworkers a lot of questions. You will get the hang of it! The more questions you ask, the faster youíll be on your way to being a competent and efficient teller.
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