If you have been thinking about a career in banking, good for you! It is a great field to get into. You learn alot about finances which will help you in your personal life as well. Searching for a bank teller job can be daunting at times, but stay committed and stay focused and you will find the perfect job in banking for you!
When looking at a bank teller job description for various financial institutions, you will notice that they are all basically the same. They are looking for someone with a professional appearance, that is a good listener, can communicate well, can work well in a team environment, has had some previous cash handling experience as well as previous customer service experience. A standard bank teller job description will look something like this:
Tellers are responsible for the processing of transactions accurately and efficiently in a fast paced environment. Your duties will include, but are not limited to the following:
- Under the direction of the management team, tellers perform a variety of customer account transactions which include processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
- Responsible for managing and balancing cash drawer.
- Prepares daily paperwork according to branch procedures.
- Provides superior customer service in a professional manner to customers, co-workers and business partners.
- Ability to work within established policies, procedures and guidelines of financial institution.
- Identify customer needs then offering and cross-selling financial products and services.
- Fraud prevention
- Consistently seek to delight our customers and deliver exceptional customer service with a positive attitude.
- Build customer loyalty; establish customer relationships through eye-contact, courtesy and friendliness, including addressing each and every customer by name.
- Contribute to a positive team environment in the branch through teamwork, team spirit and coaching.
- May be required to work Saturdays and or extended hours as needed.
- Listens for and identifies cross-sale opportunities. Refers cross-sales opportunities to the appropriate staff members as appropriate.
- Addresses customers questions and concerns and offers solutions.
- Maintains a teller cash drawer and balances within the institutionís guidelines.
- Able to lift 25 pound bags of coin.
- Able to stand for extended periods of time (up to four hours at a time).
- Performs additional duties as directed by the management team.
- Ability to coordinate a variety of assignments simultaneously and able to prioritize work.
- Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the management team.
- Proficient in counting cash, arithmetic, ten-key and basic computer skills.
- Demonstrates a high level of customer service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
- A minimum of 6 to 12 months prior teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience is required. Applicants with previous banking/financial services/teller experience will be given priority.
- Proficiency in basic computer skills.
- High school diploma or a GED is required.
- Previous cross-sales and/or referral experience are a plus.
- Ability to identify customer financial needs, goals and objectives.
- Previous banking/financial services/teller experience.
- Bilingual (fluent verbal and written skills) are a plus.
Don't let this bank teller job description intimidate you. There are thousands and thousands of tellers who were at one time in the same position as you. If they can do it, so can you! Remember to be prepared with your knowledge of how to be a bank teller and arm yourself with the bank teller interview questions and answers. Don't forget to smile, be friendly and talk about your strengths and what you feel you could bring to this job. Make if difficult for the interviewer to say no to you. If this job doesn't work out, don't give up. Be determined and stay focused. A teller job is in your future and perhaps you will create a career in banking for yourself. Remember, everyone starts somewhere. For you, it may be with this bank teller job description!
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