This list of bank teller interview questions and answers is not by any means an all-inclusive list, but rather a list of basic bank teller interview questions I used when I interviewed and hired for bank teller jobs.  These bank teller interview questions are meant to get you thinking and help you prepare for your interview. The better prepared you are, the more confident you will be and the better you will do during the teller interview, so prepare, prepare, prepare!

Bank Teller Interview Questions:

Q: Tell me about yourself?
A: Be careful when answering this and don’t provide to much personal information. Do not talk about things that might bias a potential employer against you (such as an affiliation with a group that is controversial), or talk about things that are so personal that they would be considered inappropriate. A safer path would be to talk mostly about your work history. If you have some achievements that you are particularly proud of, now would be a good time to start talking about them.

Q: Why do you want this bank teller job?
A: Steer clear of answering with “Because I need the money.” Your potential employer wants to hire someone that will be committed to the job and to the company, not someone that will leave when something better comes along. Talk about your career goals and how this bank teller job is your foot in the door to a long career with the company.

Q: What are your strengths and weaknesses?
A:This is a good opportunity to talk about your customer service skills and your cash handling experience, the two critical skills for a bank teller. Have some examples to talk about to give you credibility. Talk about being a people person, being friendly and outgoing will also peek the interest of your interviewer as long as you can demonstrate these attributes with some examples.

Of all the bank teller interview questions, this is for myself, my least favorite to answer. For most people, it is a difficult question to answer and the interviewer knows it. Have at least one weakness you can mention but put a positive spin on it. Saying something like "My family complains that I am to dedicated to my job and work to many hours" lets the interviewer know that you are a dedicated employee and really, how could that be a bad thing?

Q: Tell me about a situation with an angry customer that you resolved?
A:  Most likely, with your customer service experience you will have had some experience with a few angry customers along the way. Come up with a situation or two that you can talk about. The worst thing you could say is “Gee, I cant think of anything.” Think, think, think! Come to the interview armed with examples.  Think back and come up with a couple of situations to talk about where you resolved a problem for the customer and saved the relationship with the company. The interviewer is trying to assess your problem resolution skills, determining if you will have a good rapport with their customers as well as if you would be a good fit for their company. Be prepared with situations that make you look like the shining star that you are!

Q: If I called your former boss, what do you think they would say about you?
A: Hopefully you had a good relationship with your former boss and will get rave reviews. It is a good idea to get a recommendation in writing from your former boss in your final days on the job,  when your contributions to the company are still fresh in their mind. When asked this question by the interviewer, you can pull the written recommendation from your briefcase and let them read it for themselves. They will be impressed that you are organized and brought this with you. Words like: professional, punctual, efficient, people-person, team player, conscientious, hard working, a real go-getter, good communicator, dedicated, thorough, detail-oriented are all terms that a potential employer hopes to hear. These terms describe the perfect bank teller. The more of them they hear about you, the more interested they will be in hiring you for their bank teller job.

Q: How would you deal with a difficult co-worker?
A: Maybe in your experience you have already dealt with a difficult co-worker and can pull from your experience to answer this question. This is how I would answer this quetion: "I think sometimes people are perceived as difficult when really they are dealing with a difficult personal situation. Maybe they have a good friend or relative that has a terminal disease. Maybe their home life is less than ideal. Everyone seems to have something they are dealing with. I would try and be a friend, offer to be a sounding board if they ever want to talk. I would give them some space, bring them an unexpected treat from time to time and try to not take it personally."

Q: Using your best sales pitch, convince me that I need a loan.
A: Sales are important in retail banking and your employer will want to know that you are onboard with helping the branch make its sales goal. Some ad-libbing is expected. This is how I would answer this question: "Jim, you mentioned doing yardwork this weekend. Do you own your home? I thought you did, that's great! Have you ever considered a home equity loan? I understand you don't think you need it now, but it's a great thing to have in case the unexpected should happen. If you lost your job and couldn't pay your bills, having a home equity loan would allow you to pull money from the equity in your home. If you didn't have a job, it would be very difficult to get a loan to pay your bills. Having a home equity loan available in case of an emergency is like having insurance you don't have to pay for. I'm not telling you anything I'm not telling my friends and family. At least think about it."

Q: Tell me about your cash-handling experience?
A: Having good cash-handling experience is an important qualification when being considered for a bank teller job. Be honest with your answers. Some outages are to be expected, especially when you are new on a job. If you have had large outages or lots of little ones talk about how you located your outages and what you did to ensure your accuracy. Acknowledge your understanding of the importance of and your commitment to keeping your cash drawer in balance.

Q: Have you been to a school for bank tellers to learn more about banking?
A: This should be an easy question to answer. Either you have or you haven't. If you have, talk about what you learned from the experience, what you enjoyed the most and how you feel you benefited from the experience.

Q: Tell me about a situation that demonstrates you are a team player?
A: This is another opportunity to talk about you past job experiences. Have several examples that you can talk about. For example, you could talk about times when you helped your teammates accomplish tasks that were time sensitive and you worked together to get the job done.   Perhaps you volunteered to act as a mentor to a new employee which allowed them to get off to a good start in their new position.  Teamwork is important in any job and the interviewer is very interested in hearing what you did to ensure you and your co-workers worked together as a team.

Q: Where do you see yourself 5 years from now?
A: In this bank teller interview question, the interviewer is trying to determine if you are going to be committed to the company or do you have other career plans. Hopefully you have thought about this and have a career goal of working in the banking industry. If a career in the banking industry is really what you are looking for, talk about it. Talk about this bank teller job being a stepping stone to a long career with their bank. The interviewer would love to hear how a career working for their bank is what you are really interested in!

Q: Of all the banks in the area, what made you select our bank to apply to?
A: This is where all your preparation can pay off. Talk about the great things you like about the bank. You might mention that you have an account there and that you really appreciate the great service and personal attention that their staff gives you. Look on the banks website and see what charity work or community involvement they participate in. This is something else that you can mention and shows you have done your homework.

Q: What accomplishment are you most proud of?
A: This is where you can talk about your professional accomplishments or awards you have won without sounding boastful; after all the interviewer did ask. If you don’t have anything from your professional life to talk about, talk about something in your personal life. Banks like to hire well rounded individuals for their bank teller jobs!

Q: How did you find this bank teller job?
A: If you have a friend who works for the company who let you know about the job, mention their name but, only if they have a good reputation. If they have a good reputation for being a dedicated, hard-working employee and they are willing to be a reference for you, they could carry a lot of clout with the hiring manager.

If you have an account with the bank and an employee mentioned the job to you, mention it to the interviewer. It lets them know you trust the bank with your own money, you know about the company and some of the products they offer and might be a good fit.

If you found the bank teller job online, let the interviewer know what else you found out about the company online (positive comments only). Let them know that if hired, you would be proud to represent such a well-respected organization.

Q: Why should I hire you over all the other candidates?
A: When asked this bank teller interview question, you can talk about your strengths, your accomplishments and your desire to have a career in banking begining with this bank teller job. Acknowledge that the competition for teller jobs are stiff and if hired, you would be a dedicated, long-term employee.

Q: Why did you leave your last job?
A: Never bad mouth a previous employer or anyone else for that matter during an interview. No one likes to work with a "negative Nellie".  You might say that you are looking for a job you can turn into a career. You could say that you really enjoyed your last job, but it wasn’t leading you down the career path you are excited about and interested in.

Q: How did you find this bank teller job?
A: If you have a friend who works for the company who let you know about the job, mention their name but, only if they have a good reputation. If they have a good reputation for being a dedicated, hard-working employee and they are willing to be a reference for you, they could carry a lot of clout with the hiring manager.

If you have an account with the bank and an employee mentioned the job to you, mention it to the interviewer. It lets them know you trust the bank with your own money, you know about the company and some of the products they offer and you might be a good fit.

If you found the job online, let the interviewer know what else you found out about the company online (positive comments only). Let them know that if hired, you would be proud to represent such a well-respected organization.

Role Play Your Bank Teller Interview Questions

I recommend you role play with someone and practice answering these bank teller interview questions along with others you come up with. Don’t memorize your answers to these interview questions or you will come off as stiff and insincere. Do think about some examples to the above questions that you can share with the interviewer.   To keep the interviewer focused, keep your answers short (no longer than 30 seconds). If the interviewer wants more information, they will ask follow-up questions.

Be Prepared!

Carefully consider each of the above bank teller interview questions and how you would answer them. Doing this will help you prepare for the interview and will allow you to do your best. Going to the teller interview well prepared, and having lots of examples you can share will impress the interviewer and will prepare you to answer other questions that come up. Being prepared will also show you are knowledgeable, organized and worthy of being considered for the bank teller job you are interviewing for. Being ill-prepared will most likely guarantee that your name gets put at the bottom of the list of applicants being considered for the bank teller job.

State Your Interest In The Teller Job

At the end of the bank teller interview the interviewer might ask if there is anything else you want them to know about you before the interview concludes. If there is anything that you haven’t had an opportunity to discuss, now is the time to bring it up. Now would also be a good time to state that you really want this job, to reiterate your strengths and to state why you think you would be the best candidate for the job! This is not the time to be shy. Your passion and enthusiasm for their teller job, coupled with your well-prepared answers to these bank teller interview questions, and a well-prepared bank teller resume may just be enough to seal the deal!

I hope these bank teller interview questions and answers help you in your search for a great job and a great career in banking!

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