When you are new to banking and just getting your start in your new career, it is a good idea to take a bank teller course or two to get you started on the right foot. Courses on business etiquette, fraud, robberies and banking regulations are just a few courses bank tellers should take to help prepare them for what can sometimes be a stressful job. Knowledge is power. The more you know the better prepared you will be.
Sometimes its difficult to know what to put on your resume or what to tell the interviewer that sets you apart from other applicants. Having taken a bank teller course in one or more of these areas gives you something to talk about during an interview and gives you an edge over your competition.
Banking is a wonderful field to get into and make a career out of. Most people get their start in banking working as a bank teller. A bank teller is the first person the customer sees and plays an important role in what the customer ultimately thinks of the financial institution. Being a confident and competent teller is critical in maintaining a good rapport with the bankís customers and is key to being successful at the bank. Being knowledgeable will help you be both confident and competent, making it easier to get promoted.
This course in business etiquette will discuss how to present yourself with the kind of polish that shows you can be taken seriously. Adhering to your companies dress code and looking and acting in a professional manner will also be addressed.
Looking professional will help you do your best and will help you get a promotion from a bank teller, furthering your career in banking.
The important things to remember in business and social settings are to be courteous and thoughtful to the people around you, striving make them feel valued and comfortable. If you do, you will be a success.
Having good manners can set you apart from your co-workers and have a positive impact on your future with the company. Customers as well as upper management will notice how you handle and present yourself, so do your best to always leave a good impression.
Ethics in Business
Taking a course in business ethics will help you make the right decision when a customer or co-worker puts you in an uncomfortable or difficult position. You may have a customer who wants preferential treatment or preferential rates and fees. Knowing how to handle the situation so you keep the customer happy as well as keeping you and your company out of trouble will make this course worthwhile.
Honesty and keeping customer and bank records confidential, the banks rules on accepting gifts from customers and bribery are topics typically discussed in this bank teller course.
There are a number of important banking regulations that tellers as well as all branch staff should be aware of. They are the Expedited Funds Availability Act (Reg CC), USA Patriot Act, Customer Identification Program (CIP), Bank Secrecy Act, Electronic Fund Transfer Act (Reg E) and Truth in Saving (Reg DD) just to name a few. Knowing these regulations will help you excel at your job and keep you and your company out of hot water with the bank regulators.
A course on fraud will cover short change artists, check fraud, theft (both internal and external), how to detect counterfeit money, identity theft, and more. Once you are hired, it is a good idea to take a bank teller course on fraud and what you can do to prevent it. There will always be criminals and scammers out there looking for an unsuspecting teller to take advantage of. Being knowledgeable and being prepared are key to loss prevention in banking.
Fraud comes in many forms. Some fraudsters try and pass counterfeit checks, others try to confuse and short change you. You need to be on your toes at all times. It is important to follow the bankís guidelines. They are there to protect you, the employee as well as to protect the assets of the bank and the interests of their stockholders. If you are careless and donít follow the proper protocol, you could be written up, placed on probation or terminated depending on the loss and your ability to have prevented it.
Bank robberies are a fact of life in the banking business. It can be a scary experience for both new and seasoned employees alike. It is important to know what to do to prevent a bank robbery as well as what to do in the event of a bank robbery. Being prepared will help you get through it unharmed and with minimal loss to the bank.
Overview of Banking
This bank teller course introduces students to banks, negotiable instruments and the financial system here in the United States. Topics addressed in this course are the history of banking, banking laws and regulations as well as how a bank is organized. You will also learn the intricacies of how money circulates in and out of the banking system.
These are just a few of the bank teller courses available and I highly recommend, especially if you intend on making banking your career. Invest the time in yourself and these banking courses and they will help you excel at your job.
Something to consider is that many banks, bank teller schools as well as community colleges offer bank teller courses which are part of a certificate program. Something to look at if you are interested in becoming a certified teller. Please note that schools may offer courses under names that are different than what I have described above or have topics grouped differently.
Some of these bank teller courses may be available through the bank itself, through the training department. Others may be available through the American Institute of Banking (AIB), a banking school, a community college or online as e-learning classes. Talk to your supervisor and let them know you are eager to learn. They will appreciate and be impressed by your initiative.
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